djarum Terms of Use

When you open an account on djarum, you agree to these terms. Our platform operates under jurisdiction-restricted access—we serve users only in locations where local law permits online gaming. We require account verification before deposits or withdrawals, and we enforce our policies consistently across all payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet.

These terms explain your rights and obligations as a djarum account holder. They cover account opening, deposits, withdrawals, bonus terms, dispute resolution, and our liability limits. By using djarum, you accept these terms in full. If you do not agree, do not create an account.

We update these terms periodically. Changes take effect when we publish them on this page. Continued use of djarum after an update means you accept the new terms. We notify account holders of material changes via email or in-app notice.

Account Opening and Verification on djarum

Our verification process is subject to standard processing windows. We review documents for authenticity and completeness. If your documents are unclear or incomplete, we request resubmission. Once verified, your account is active and you can deposit immediately.

You are responsible for keeping your password confidential. We recommend enabling two-factor authentication (2FA) through your account settings. If you suspect unauthorized access, contact our support team immediately. We handle account recovery requests subject to our standard verification procedures.

We reserve the right to suspend or close any account that violates these terms, engages in fraud, or fails to comply with anti-money-laundering (AML) regulations. Closure is final; remaining balance is returned to your registered payment method subject to verification windows.

Account verification

We require a photo ID to confirm your identity. This is mandatory before any deposit or withdrawal on djarum.

Age requirement

You must be at least 18 years old to open a djarum account. We verify age through your ID document.

Jurisdiction eligibility

Our services are available only where local law permits. Users are responsible for verifying compliance with their own jurisdiction's regulations.

Deposits and Payment Methods

We accept deposits via six e-wallet providers and four bank virtual-account options. DANA, e-wallet, mobile banking, local payment, and online payment deposits settle instantly. e-wallet (unified QR-code payment) also settles instantly—scan our QR code and confirm from your e-wallet app. Bank virtual accounts from mobile banking, local payment, online payment, and e-wallet typically clear within one hour or by the next business day.

Minimum and maximum deposit amounts vary by payment method. Check the deposit screen in your djarum account for current limits. We do not charge deposit fees; your payment provider may apply their own charges. Deposits are non-refundable once settled, except in cases of technical error or duplicate processing.

We do not offer fixed bonus amounts. Any promotional offer is subject to terms published on our promotions page. Bonus funds carry usage restrictions—check the promotion details before depositing. Bonus credit does not expire while your account remains active, but may be forfeited if your account goes dormant for an extended period.

Withdrawals and Settlement

Withdrawals are processed to the payment method you used to deposit. This matching reduces fraud and gives you control over where your funds go. Withdrawal requests are subject to verification and our standard settlement windows. E-wallet withdrawals typically settle within hours; bank transfers clear by the next business day.

We do not guarantee withdrawal speed. Settlement times depend on your payment provider and your bank. During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, bank processing may extend by one business day. E-wallet withdrawals typically settle on schedule regardless of the holiday.

Minimum withdrawal amounts apply per payment method. Check your account for current limits. We do not charge withdrawal fees; your payment provider may apply their own charges. Withdrawals are final once processed—we cannot reverse them.

Our djarum Policies and Dispute Resolution

We operate transparently and fairly. Our games are certified for fair play—random-number generators are independently audited, and return-to-player percentages are published for every slot title. Our sportsbook odds are set by our trading team and updated in real time. We do not manipulate odds or game outcomes.

If you believe a transaction is incorrect or a game outcome is unfair, contact our support team. We investigate disputes subject to our standard response windows. We handle account questions, payment issues, and gameplay disputes through in-app chat or email. Response times are typically under subject to verification for account-related inquiries during business hours.

Our liability is limited to the amount you have deposited on djarum. We are not liable for indirect, incidental, or consequential damages. We are not responsible for service interruptions caused by factors outside our control (network outages, payment processor failures, or force majeure events).

Jurisdiction and Applicable Law

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access to and use of djarum complies with their own jurisdiction's laws and regulations.

These terms are governed by the laws of the jurisdiction in which djarum operates. Any dispute arising from these terms or your use of djarum is subject to our dispute resolution process. We attempt to resolve disputes informally through our support team. If informal resolution fails, disputes may be escalated to arbitration or legal proceedings as permitted by applicable law.

We operate across major Indonesian cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. Our platform supports live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), sports betting (Liga 1, Piala Indonesia, Champions League, Premier League), and esports markets (Mobile Legends, Free Fire, PUBG Mobile).

1. Account opening

   You must be , provide valid ID, and verify your identity before depositing.

2. Deposits

   We accept DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts. Deposits are non-refundable once settled.

3. Withdrawals

   Withdrawals process to your registered payment method subject to verification and settlement windows.

4. Disputes

   Contact our support team to report transaction errors or gameplay concerns. We investigate subject to standard response windows.

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