djarumLegal Notice

We do not offer our services in jurisdictions where online wagering is prohibited. Our platform operates under jurisdiction-restricted access, and account eligibility depends on your location and local law. Users are responsible for verifying that access to and use of djarum comply with the laws of their own jurisdiction. We make no claim that our service is licensed in any specific country or region.

This legal notice sets out the scope of our operation, your obligations as a djarum account holder, and the limits of our liability. We reserve the right to suspend or close your account if we determine you are accessing djarum from a restricted jurisdiction or if your account activity violates applicable law. Your continued use of djarum indicates acceptance of these terms.

If you have questions about your jurisdiction's regulations, local legal counsel can provide guidance. We provide this notice to ensure transparency about where and how we operate. Our support team can clarify our service scope, but cannot advise on your local legal compliance.

Service Availability and Jurisdiction Restrictions

We operate an online gaming platform available only where local law permits. We do not target users in jurisdictions where online gambling is prohibited or heavily restricted. We do not hold licenses for specific countries, and we do not claim to be the official operator of any particular region's gaming market.

We process deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts (mobile banking, local payment, online payment, e-wallet). We accept funds only from users whose local law permits them to engage with our platform. We perform identity verification and comply with anti-money-laundering regulations in all transactions.

Your account is subject to immediate suspension if we determine you are accessing djarum from a prohibited jurisdiction, using false information, or violating applicable law. We will return remaining funds to your registered payment method subject to verification and processing windows.

User Eligibility and Account Compliance

You must be at least 18 years old to hold a djarum account. You must provide accurate personal information during registration and verification. We require a government-issued ID (KTP, passport, or driver's license) and proof of residential address. False information is grounds for account termination and forfeiture of any balance.

You are responsible for ensuring that your account use complies with your local jurisdiction's laws. You warrant that you are not prohibited by law from engaging in online gaming. You confirm that all funds deposited on djarum are legally obtained and do not violate sanctions, anti-money-laundering rules, or other applicable regulations.

We operate across Indonesian cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, but this does not mean our service is available in all jurisdictions. Users in any location must verify their legal eligibility before depositing.

Liability Limits and Dispute Resolution

We operate djarum as-is without warranty of uninterrupted service or specific outcomes. We are not liable for indirect, incidental, special, or consequential damages. Our liability is limited to the amount you have deposited on your account. We are not responsible for service interruptions caused by factors outside our control, including network failures, payment processor delays, or force majeure events.

We do not guarantee withdrawal processing times. Transfers via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment typically settle within hours. Bank virtual-account transfers from online payment, e-wallet, mobile banking, and local payment typically clear by the next business day. During public holidays (Idul Fitri, Idul Adha, Imlek, Nyepi), processing may extend by one business day.

Disputes arising from your account or use of djarum are resolved through our support team. We investigate complaints subject to our standard response windows. If informal resolution fails, disputes may proceed to arbitration or legal proceedings as permitted by applicable law in the jurisdiction governing our operations.

Jurisdiction eligibility

You must verify that your location permits access to djarum. We do not offer services where online gambling is prohibited.

Account accuracy

You must provide true information and pass KYC verification. False information results in account closure and fund forfeiture.

Legal responsibility

You are solely responsible for compliance with your local law. We provide a service platform, not legal advice.

Liability cap

Our liability is limited to your account balance. We are not liable for indirect damages or service interruptions beyond our control.

Our Commitments and Contact Information

We protect your personal information according to our privacy policy. We do not sell your data to third parties. We use your information only to verify your identity, process payments, provide support, and comply with legal requirements. Your data is subject to cross-border transfer in some cases. You should review our privacy policy for full details.

We maintain security practices to protect your account and payment information. We encrypt data in transit and at rest. We conduct regular security audits. We do not guarantee absolute security, and you remain responsible for keeping your password confidential and enabling two-factor authentication if available.

To contact djarum with legal questions, account issues, or jurisdictional concerns, reach our support team via in-app chat or email. We provide English-language support and multilingual assistance during peak hours. For formal legal inquiries, email our support team with your account ID and a detailed description of your concern. We respond within our standard processing windows.

This legal notice is effective immediately and may be updated at any time. We notify users of material changes via email or in-app notice. Continued use of djarum after an update means you accept the revised terms. We retain all rights to suspend or terminate service in any jurisdiction without notice if required by applicable law or regulatory action.

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