About djarum Casino & Sportsbook
We at djarum provide an online entertainment service available where local law permits. Our platform hosts live-dealer tables, slot games, and sports markets across football, boxing, esports, and other categories. We process deposits and withdrawals through local payment methods—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual accounts from mobile banking, local payment, online payment, and e-wallet.
- BPL · IPL · T20 WC
- Mobile-First
- ReportMatch
Our core commitment is to operate transparently. We publish our terms, handle account verification through certified channels, and staff multilingual support during peak hours. We serve players across Indonesia's major cities including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta, subject to each user's local regulatory environment.
This page explains who we are, what we offer, and how we manage account security, payments, and customer support. We also set out the jurisdiction restrictions that apply to our service.
What We Offer at djarum
We operate three main product categories. Our sportsbook covers football markets (Liga 1, Piala Indonesia, Champions League, Premier League), boxing, and esports (Mobile Legends, Free Fire, PUBG Mobile). Our live-dealer section offers blackjack, roulette, baccarat, and Dragon Tiger streamed from professional studios. Our slots library includes titles like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways.
All games on djarum are certified for fair play. Our random-number generators are independently audited, and we publish return-to-player percentages for every slot title. Our sportsbook odds are set by our trading team and updated in real time to reflect market movement and new information.
Account holders can fund their account using six major e-wallet providers. DANA, e-wallet, mobile banking, local payment, and online payment deposits settle within seconds. e-wallet (unified QR-code payment) also settles instantly—scan our QR code and confirm payment from any mobile banking-enabled app. Bank virtual accounts from local payment, online payment, e-wallet, and mobile banking typically clear within one hour or by the next business day.
Withdrawals follow the same payment method you used to deposit. This matching reduces fraud and gives you control over where your funds go. Most e-wallet withdrawals settle within hours; bank transfers clear by the next business day subject to our standard verification windows.
Our Commitment to Account Security and Verification
We require all account holders to verify their identity before making deposits or withdrawals. Verification involves uploading a photo of your ID card (KTP, passport, or driver's license). Our compliance team reviews documents subject to standard processing windows and notifies you once verification is complete.
We store all account data and transaction records using industry-standard encryption. Your password is never stored in plain text, and your payment details are never shared with third parties except as required by law or payment processors.
If you forget your password or lose access to your registered email or phone, contact our support team. We verify your identity using your ID number and registered name, then help you regain access to your account. This process takes place subject to our standard support response windows.
- Account verification
- We require a photo ID to confirm your identity before deposits or withdrawals. This is standard practice across all licensed online gaming platforms.
- Data encryption
- All communication between your device and our servers is encrypted using TLS 1.2 or higher. Your password is hashed and never stored in readable form.
- Two-factor authentication
- We recommend enabling 2FA on your account through the security settings. This adds a second layer of protection when logging in from new devices.
Our Service Area and Jurisdiction Restrictions
We operate only where local law permits. Our services are available in supported jurisdictions across Indonesia, subject to each user's individual compliance obligations. Users are responsible for verifying that access to and use of djarum complies with their own jurisdiction's laws and regulations. We do not offer our services in jurisdictions where online gaming is prohibited.
Our support team operates during extended hours to serve players across different time zones. We staff English-language support and local language options during peak hours (typically 18:00–02:00 Jakarta time on weekdays and weekends). During major sporting events—Liga 1 matches, Piala Indonesia finals, or championship boxing bouts—we extend support availability to cover live-event periods.
During public holidays like Idul Fitri, Idul Adha, Imlek, or Nyepi, our games remain available 24/7. However, bank processing times may extend by one business day. E-wallet withdrawals typically settle on schedule regardless of the holiday.
We handle account recovery, payment disputes, and gameplay questions through our in-app chat. For sensitive matters (identity disputes, account compromise, regulatory questions), email our support address with your account ID and registered name. Response times are typically under subject to verification for account-related inquiries during business hours.
Our commitment is to operate transparently and fairly. We publish our terms of service, privacy policy, and responsible access framework. We respect user privacy, protect your data, and handle all disputes subject to our published procedures. We do not offer fixed bonus amounts, exaggerated odds, or guaranteed-win claims. Our games are designed for entertainment, not as a means of earning income.